KALSHA / POLICIES

Refund & Cancellation Policy

Effective 3 October 2026

Digital product: once access to the prompt bundle is granted, we do not accept change-of-mind returns or cancellations. Exceptions below and applicable consumer rights remain available.

When we will help or refund

You paid but did not receive access to the buyer folder, and we cannot restore access within a reasonable time.
The files are corrupt, materially incomplete, or materially different from the description on this website, and we cannot provide a working or correct replacement.
The same purchase was charged twice.
A refund or other remedy is required by applicable law.

We will first try to fix a delivery or file problem where appropriate. Access to the digital files cannot be physically returned.

How to request help

Email sales@getkalsha.com with your Razorpay payment ID and a short description of the issue. For a missing link, use the “Already paid? Recover the link” option on the product page. Do not send payment-card details or private reference photos.

Review and payment timeline

We aim to respond within 3 business days. When a refund is approved, we aim to initiate it to the original payment method within 7 business days. Your bank, card issuer, or UPI provider controls when the credited amount appears. We will not refund to an unrelated account.

Before access is granted

If a payment is captured but delivery has not completed, contact us immediately. We will either provide access or address an eligible cancellation/refund request. A failed or uncaptured payment is not a completed purchase.